The Cornell Ruffian Equine Specialists (CRES) Hospital which provides state-of-the-art surgical, imaging, diagnostic, and rehabilitation services to enhance equine health, is looking for a customer-focused and team-oriented Front Office Customer Service Representative. The hospital is located within walking distance of Belmont Park, the world’s premier Thoroughbred horse-racing facility. At CRES, veterinarians aspire to assimilate knowledge gained on all fronts –at the track, in the show ring, at the research bench, and in the hospital –to deliver paradigm-shifting veterinary medical care. CRES provides leadership in patient care, education, clinical investigation, and scientific innovation and is part of one of the finest veterinary teaching hospitals in North America.
In this role you will work in a service-oriented environment that provides an excellent customer experience and play an integral role in ensuring daily operations run efficiently by having a strong knowledge of CRES services, procedures, and policies to provide informative, accurate, and customer-driven communication between the clinicians, customers, staff, referring veterinarians and the general public.
What you will do:
As part of the administrative team, you will require to be a team player who can adapt to the changing business needs and work closely with the administrative and clinical team handling a variety of tasks and duties:
Customer Service/Administrative Responsibilities:
Additional Responsibilities:
This position supports a hospital with 24/7 operations and may need to work holidays, weekends, or after hours. Daily work schedules may vary depending on the business and staffing needs.
Required qualification:
To be successful, you will need:
If you have all those things, great! Here are some preferred qualifications:
What’s in it for you?
An award-winning employer of choice benefits program.
3 weeks of vacation and 13 holidays with generous holiday pay if you do work on those days.
We invite you to follow this link to get more information: https://hr.cornell.edu/summaries-benefits
Please note: there is no relocation assistance or visa sponsorship available for this position.
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Administrative Asst IIIJob Family:
AdministrationLevel:
CPay Rate Type:
HourlyPay Range:
$20.83 - $23.03Remote Option Availability:
Fully OnsiteCompany:
Contract CollegeContact Name:
Katie EhemannJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
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